Last updated: May 2026
1. Who We Are
Nuvelo Agency ("we", "us", "our") is a WordPress development and maintenance agency operating at nuvelo.agency. We provide WordPress development, redesign, speed optimisation, care plans, and related digital services to businesses in the United States, United Kingdom, Australia, Canada, and UAE.
For any privacy-related questions, contact us at: hello@nuvelo.agency
2. What Information We Collect
Information You Provide
When you contact us through our website, we collect:
- Your name and email address
- Your website URL
- Your project budget and service requirements
- Any message or details you provide
We do not collect payment card details through our website. All payments are handled via secure third-party payment processors.
Information Collected Automatically
When you visit our website, we automatically collect:
- Your IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type (desktop, mobile, tablet)
This information is collected via Google Analytics and Google Search Console, which we use to understand how visitors use our site and improve our services.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and provide a quote or consultation
- Deliver the services you have requested
- Send you relevant updates about your project
- Improve our website and services based on usage data
We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never spam you.
4. Legal Basis for Processing (UK & EU)
If you are located in the United Kingdom or European Union, we process your personal data under the following legal bases:
- Legitimate interest — responding to your enquiry and providing our services
- Contractual necessity — fulfilling any agreement we enter into with you
- Consent — where you have explicitly agreed, such as subscribing to our newsletter
5. Cookies
Our website uses the following cookies:
- Essential cookies — required for the website to function (session, security)
- Analytics cookies — Google Analytics (GA4) to understand site usage. These are anonymous and aggregated.
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.
6. Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics / Google Site Kit — website analytics (Google Privacy Policy)
- Google Search Console — search performance monitoring
- Cloudflare — CDN and security (processes IP addresses)
7. Data Retention
We retain enquiry data submitted through our contact form for up to 3 years, unless you request deletion earlier. Analytics data is retained according to Google Analytics standard settings (14 months by default).
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request corrections to inaccurate data
- Deletion — request deletion of your data
- Portability — receive your data in a portable format
- Objection — object to processing based on legitimate interest
To exercise any of these rights, email us at hello@nuvelo.agency. We will respond within 30 days.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data, including SSL encryption on all data in transit, secure server storage, and restricted access to enquiry data.
10. International Transfers
Our server is located within the EU/EEA compliant hosting environment. If you contact us from outside this region, your data may be transferred internationally. We ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
Email: hello@nuvelo.agency
Website: nuvelo.agency/contact