Last updated: May 2026
1. Agreement to Terms
These Terms of Service govern your use of nuvelo.agency and any services provided by Nuvelo Agency. By using our website or engaging our services, you agree to these Terms.
2. Services
Nuvelo Agency provides WordPress development, website redesign, speed optimisation, care plan maintenance, bug fixing, security hardening, and related digital services. The specific scope, deliverables, timeline, and pricing for each project are agreed in writing before work begins.
3. Payment Terms
- Project work: 50% deposit before work begins, 50% on completion
- Care plans: billed monthly in advance
- Invoices are due within 14 days of issue
- Late payments may result in work being paused until settled
4. Care Plans
Care plan subscriptions are billed monthly. Either party may cancel with 30 days written notice. No partial month refunds are issued. Work outside the agreed scope is quoted separately.
5. Client Responsibilities
You agree to provide accurate information, assets, and access in a timely manner; review work within agreed timescales; maintain your own website backup before work begins; and ensure you hold the rights to any content you provide.
6. Intellectual Property
Upon receipt of final payment, you own the custom code and design created for your project. Third-party plugins, themes, and assets remain subject to their respective licences. We may display completed work in our portfolio unless you request otherwise in writing.
7. Confidentiality
We treat all client information and credentials as strictly confidential and will not share them with third parties except as required to deliver the service or by law.
8. Guarantees
Performance guarantees apply under normal operating conditions and are void if changes are made to the site after our work is complete. We do not guarantee specific search engine rankings or business outcomes.
9. Limitation of Liability
Our total liability shall not exceed the amount paid by you in the 3 months prior to any claim. We are not liable for indirect losses, lost revenue, data loss caused by third parties, or losses from failure to maintain adequate backups.
10. Termination
Either party may terminate with written notice if the other materially breaches these Terms and fails to remedy the breach within 14 days. You remain liable for work completed to the termination date.
11. Governing Law
These Terms are governed by the laws of England and Wales. For US clients, disputes shall be resolved through binding arbitration under American Arbitration Association rules.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes.
13. Contact
Email: hello@nuvelo.agency