Healthcare Provider: Zero Downtime, 18 Months

An Australian healthcare provider had suffered two security breaches in 6 months with their previous WordPress developer. Multiple periods of downtime had disrupted appointment bookings. Their backups were not tested and one restore attempt had failed. They needed reliable, compliant WordPress management.

Migrated to a dedicated Cloudways server with proper server-level isolation. Daily BlogVault backups with monthly restore tests documented. Cloudflare WAF at edge level, Wordfence at server level, 2-hour emergency response SLA. All plugin updates tested on staging before live deployment. Monthly security scan reports delivered.

• Zero downtime in 18 consecutive months
• Zero security incidents in 18 months
• All plugin updates tested on staging first
• Emergency response consistently under 2 hours
• HIPAA-aligned backup retention and documentation

Key Metrics

“Two breaches in six months with our old developer. Zero incidents in 18 months with Nuvelo. The difference is not just the technology — it is the discipline and the systems behind it.”
— Dr. Chen L., Healthcare Provider, Australia